[rj95svt]

UPS Customer service actually told me about them being liable only for one hundred dollars even if insurance is purchased for more unless you have a new original invoice. They didn't care at all how much I paid. I actually copied a email from Bassani with the cost of replacement tailpipes. They told me none of that mattered and would not have mattered even if there was insurance purchased. I don't know if I just talked to a liar customer service rep or what but that is exactly what he told me.

BTW the seller never dealt with ups over this until they issued a check for the claim. He went and picked up the check after they called him and never even called me. The only thing he knew was that the tailpipes arrived damaged and that I called ups about it. He then said they only gave him money for shipping and ups told me they issued a check for 136 dollars.

I know now that the policy for ups is to issue the check for the shipper not the person recieving the package but they let me file the claim and do all the leg work following up on it giving them pictures and all the phone calls. I bet I have spent well over three hours over the phone alone with them. They only told me about the shipper getting the money after they issued him the check. They should have told me this up front and I would have let the shipper handle it except for the pictures they needed from me.

It is extremely frustrating to go through all this just to find out afterward that I may not get anything out of this. I hope atleast the seller gives me the money so that I can put that towards new tailpipes.